Here's a quick-fix guide for some basic connection problems you might encounter. Contact our technical support if you need further help.

I cannot connect to the Internet.

• Check your User Id and Password.
  You may have mistyped either your user Id, password, or both. User Ids and passwords are case sensitive so check if you typed in the correct case. If you can't remember your password, click here.

• Check the Telephone Line.
  Is your phone properly connected? Do you hear a dial tone? Contact your local phone company for these concerns. Also, check if the phone line is properly connected to your modem.

• Try using another access number.
  You may be having trouble connecting because of temporary technical difficulties with the access number you are using. Try connecting again. If you still can't connect, try using another access number in your area. Click here to find another access number in your locale.

• Check your account status.
  You can get your account information by e-mailing support@777access.com. Our customer support is available 24/7, 365 days a year.

• Check your dial up settings.
  You may have typed in wrong entries or missed some information. Please check your dial up settings. For information on setting up your 777Access account, go to our support page or contact technical support.

I keep getting cut-off from the Internet.

Check if you have Call Waiting. You can get disconnected from the Internet whenever there's an incoming call. Contact your local phone company and ask about disabling Call Waiting.

Also check the connections between your modem, computer and phone line.

The computer tells me it is not receiving a response from the modem.

Make sure that the modem is on and properly connected to your computer and the phone line. If the problem persists, consult a hardware technician.

I am prompted that my modem does not exist, is not plugged in or is out of service.

Please check if the modem is correctly plugged in and connected securely, and that the correct drivers for the modem are installed.

If this message still keeps on appearing, you might need to have your computer checked by a qualified computer hardware technician.

 

At 777Access, majority of your concerns are resolved efficiently. However, some may be beyond our technical support scope. Below are some areas in which we may not be able to assist you.

Hardware Conflicts

We will try to identify them and make suggestions but you also need to contact your hardware vendor for technical support.

Operating System (OS) problem

If you encounter problems like fatal exception or illegal operation, which are OS-related, kindly refer to your PC vendor for assistance.

Software Conflicts

Removing your software and reinstalling ours may be the only solution in such cases.

Modifications made to your software

777Access technical support personnel are trained to help you with the software we provide in the ISP package, as well as for a wide range of other programs. However, they may not be able to assist you with software that has been modified.

A Virus in your system

We can tell you where to get anti-virus help, but we might not be able to do anything about the virus itself.

LAN/Network environment

We only support single-PC, single-user environments. Our services are not meant for LAN/Network setups.